Terms.

Effective 2026-05-01.

1. Acceptance

By accessing or using the Vantage platform, the partner organisation and its authorised users agree to these Terms of Service. If you do not agree, you must not use the platform. Commercial terms — pricing, term, SLA — are set in the partner subscription agreement and prevail over these Terms in case of conflict.

2. Definitions

Vantage refers to the platform operator. Partner refers to the organisation contracting for the platform. End User refers to any person authorised by the Partner to use the platform (staff, farmer, dealer). Services refers to the Vantage web application, APIs, and supporting infrastructure.

3. Account and security

Partners are responsible for safeguarding their account credentials, for the actions of their End Users, and for promptly notifying Vantage of any unauthorised access. Vantage applies the controls described on the Security page but the Partner remains accountable for the credentials it issues.

4. Acceptable use

Partners and End Users will not (a) reverse engineer, decompile, or attempt to extract source code, (b) use the platform to process data unrelated to the contracted agricultural credit, settlement, or scoring services, (c) abuse the API rate limits, (d) interfere with platform integrity, (e) use the platform to violate applicable law or third-party rights.

5. Data

Each Partner owns the farmer, dealer, and ledger data it processes through the platform. Vantage owns the platform software and any aggregate, non-identifying analytics derived from operating the platform. Data handling is governed by the Privacy Policy and any applicable DPA.

6. Fees and payment

Fees, billing cadence, and payment method are set in the partner subscription agreement. Late payments accrue interest at the lesser of 1.5% per month or the maximum permitted by law. Vantage may suspend service for non-payment after written notice.

7. Service availability

Vantage targets the availability described in the partner subscription agreement (default 99.5% for Growth, 99.9% for Enterprise). Scheduled maintenance is communicated in advance. Unscheduled downtime is communicated via the status channel agreed at onboarding.

8. Intellectual property

Vantage retains all right, title, and interest in the platform, including all improvements, updates, and derivative works. The Partner is granted a non-exclusive, non-transferable licence to use the platform during the term of its subscription.

9. Confidentiality

Each party will protect the other’s confidential information with reasonable care, will use it only to perform under the partner agreement, and will not disclose it to third parties except where required by law or by sub-processors under equivalent obligations.

10. Disclaimer of warranties

The platform is provided on an “as-is” and “as-available” basis, subject only to the warranties expressly stated in the partner subscription agreement. To the maximum extent permitted by law, Vantage disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, or punitive damages. Each party’s aggregate liability is capped at the fees paid by the Partner to Vantage in the 12 months preceding the claim.

12. Termination

Either party may terminate for material breach if the breach is not cured within 30 days of written notice. On termination, the Partner may export data for 30 days, after which Vantage will delete operational copies subject to legal retention obligations.

13. Governing law

These Terms are governed by the laws of the jurisdiction specified in the partner subscription agreement. Disputes are resolved by the courts of that jurisdiction unless the parties have agreed to binding arbitration.